Introduction
This is a 2-day intensive programme for counter staff and frontliners who require basic English language skills.
Course Objective
Many people have a poor command of the English language because they are trapped in a negative reinforcing cycle caused by the fear of the language. This programme aims to break this cycle by encouraging participants to use English. The participants will learn (or refresh their memory on) some basic grammar and have a lot of practise speaking English. At the end of the programme, they will be able to communicate confidently in English despite making some mistakes.
Course Methodology
This programme employs adult learning techniques which include active learning strategies to facilitate understanding and retention. Participants will spend 80% of the time in individual or group activities which allow them to learn, develop and practise English language skills. A pre-test and a post-test (on grammar) are administered to gauge the participants’ retention. A simple workbook is used to facilitate the programme. The number of participants is limited to 15 to ensure personal attention for each participant.
Don't Miss Out!
Register Now To Attend Our ENGLISH FOR FRONTLINERS Course.
Fill In The CONTACT FORM
or CALL En Shah at 011-25085983
or CALL En Shah at 011-25085983
Course Syllabus
|
Module
1
Overcoming
the Fear of the English Language – commitment
& promise
|
Module
2
Stand
Up and Speak – taking the first step
|
|
Module
3
Subject-Verb
Agreement – the fundamental rule of English
grammar
|
Module
4
In
the Office – common words and phrases to use in office
conversations
|
|
Module
5
Simple
Present & Present Continuous,
Simple
Past & Past Continuous – the most basic
English tenses
|
Module
6
At
the Service Counter – common words and phrases to
use in conversation with customers
|
|
Module
7
Drama
/ Debate / Group Presentation – ending the
programme with fun
|
|
Course Timetable
|
Time
|
1st Day
|
2nd Day
|
|
9.00 am
|
Pre-test
Overcoming the Fear
of the English Language (M1)
|
Simple Present &
Present Continuous, Simple Past & Past Continuous (M5)
Exercises
|
|
10.30 am
|
Tea
Break
|
|
|
10.45 am
|
Stand Up and Speak (M2)
Individual Practice
|
At the Service
Counter I (M6)
Group Activity
|
|
12.30 pm
|
Lunch
|
|
|
1.30 pm
|
Subject-Verb
Agreement (M3)
Exercises
|
At the Service
Counter II (M6)
Group Activity
|
|
3.15 pm
|
Tea
Break
|
|
|
3.30 pm
|
In the Office (M4)
Group Activity
|
Drama / Debate /
Group Presentation (M7)
Group Activity
Post-test
|
|
5.00 pm
|
End of Program
|
|
Don't Miss Out!
Register Now To Attend Our ENGLISH FOR FRONTLINERS Course.
Fill In The CONTACT FORM
or CALL En Shah at 011-25085983
or CALL En Shah at 011-25085983
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